1. Service Delivery
Purchased lessons are conducted via online platforms (Zoom, Google Meet, etc.).
Lessons are scheduled after payment confirmation and held on the agreed-upon dates.
The lesson schedule is determined in advance and finalized with mutual agreement between the teacher and the student.
2. Cancellation and Rescheduling Policy
Students wishing to reschedule a lesson must notify the teacher at least 24 hours in advance of the scheduled lesson time.
Requests made less than 24 hours before the lesson will not be accommodated, and the lesson will be considered completed.
If the teacher cancels a lesson, the lesson will be rescheduled at no additional cost.
3. Refund Policy
For purchased lesson packages that have not yet started, a refund request can be made within 7 days of the purchase date.
Refunds are only applicable for unused lessons. The cost of completed lessons is non-refundable.
Refunds will be processed within 10 business days from the date of the student's request.
4. Lesson Participation and Technical Requirements
Students are responsible for attending lessons on time. Any delays on the student's part will reduce the total lesson time.
If a lesson cannot be conducted due to issues with the student's internet connection or device, the lesson will be considered completed.
In the event of technical issues caused by the teacher, the lesson will be rescheduled.
5. Privacy and Security
All materials and content used during the lessons are the property of the teacher and may not be shared without permission.
Student information is protected under the privacy policy and will not be shared with third parties.